Credit Stoppers • Privacy Policy
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Privacy Policy

This Privacy Policy explains how Credit Stoppers collects, uses, protects, and discloses information when you visit our website, submit a credit review, communicate with us, or use our services.

Effective: August 3, 2023

1. Information We Collect

We may collect information that you provide directly to Credit Stoppers, including when you complete a form, request a credit review, contact us, enroll in a service, or otherwise communicate with us.

This information may include:

  • Name, email address, and telephone number.
  • Information about your credit goals and general credit situation.
  • Estimated credit-score ranges and financing goals.
  • Information about collections, charge-offs, late payments, inquiries, utilization, or other credit concerns that you choose to provide.
  • Messages, support requests, and other communications with Credit Stoppers.
  • Consent records and communication preferences.
  • Website, device, browser, IP-address, cookie, and analytics information.
Please do not submit sensitive credentials through ordinary website forms or email. Do not send Social Security numbers, passwords, full payment-card numbers, bank-account credentials, or credit-monitoring login credentials unless Credit Stoppers specifically provides an appropriate secure method for that information.

2. How We Use Information

Credit Stoppers may use information we collect to:

  • Review and respond to credit-review requests.
  • Communicate about services, appointments, account activity, and support.
  • Provide credit education, credit-building guidance, credit-repair services, and funding-readiness assistance.
  • Determine which Credit Stoppers program or resource may be relevant to your stated goals.
  • Operate, maintain, improve, and secure our website and services.
  • Measure website performance, form activity, and marketing effectiveness.
  • Maintain records of consent, communications, and service activity.
  • Comply with legal obligations and protect the rights, safety, and security of Credit Stoppers, our clients, and others.

3. Text Messages and Mobile Information

SMS Privacy

If you provide your mobile number and opt in to receive text messages, Credit Stoppers may use that number for the purposes described in the applicable consent language, including service-related communications and, when separately authorized, marketing or promotional messages.

Mobile information, SMS opt-in data, and text-message consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers that help us deliver text messages and operate our communications program, such as messaging platforms, telecommunications providers, and technology vendors, only as needed to provide those services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

See our SMS Terms & Conditions for additional information.

4. Cookies, Analytics, and Website Technology

Credit Stoppers may use cookies, pixels, analytics tools, form technology, and similar technologies to operate the website, understand visitor activity, measure conversions, improve user experience, and evaluate marketing performance.

These technologies may collect information such as your browser type, device type, IP address, pages viewed, referring pages, interactions, and approximate location derived from your internet connection.

Your browser may allow you to block or delete cookies. Some website functions may not operate properly if certain cookies are disabled.

5. How We May Share Information

Credit Stoppers may disclose information only as reasonably necessary for legitimate business and operational purposes, including to:

  • Technology, hosting, CRM, form, communications, analytics, and security service providers.
  • Credit-monitoring or other third-party providers when you choose to visit, enroll with, or use those services.
  • Professional advisers and service providers supporting our business operations.
  • Government authorities or other parties when required by law, legal process, or to protect legal rights and safety.
  • A successor or acquiring organization in connection with a merger, acquisition, restructuring, financing, or sale of business assets.
  • Other parties when you direct us to share information or otherwise provide consent.

Credit Stoppers does not authorize service providers to use SMS opt-in information for their own marketing or promotional purposes.

6. Third-Party Websites and Referral Links

Our website may link to third-party websites, credit-monitoring services, financial institutions, credit-building tools, lenders, or other resources. Credit Stoppers may receive referral or affiliate compensation from certain links.

Once you leave the Credit Stoppers website, the third party's own privacy policy and terms govern its collection and use of your information. Credit Stoppers does not control those third-party privacy practices.

See our Affiliate Disclosure for additional information.

7. Data Security

Credit Stoppers uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission, electronic storage method, email system, or online platform can be guaranteed to be completely secure. You should use care when sending personal information electronically.

8. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, enforce agreements, comply with legal obligations, and protect legitimate business interests.

9. Your Communication Choices

Email

You may unsubscribe from promotional emails by using the unsubscribe option provided in the message, when available.

Text Messages

You may opt out of SMS communications by replying STOP. Reply HELP for assistance.

Opting out of marketing communications does not prevent Credit Stoppers from sending communications that are necessary to respond to a request you initiated or to provide a service you requested, where permitted by law.

10. Access, Correction, and Privacy Requests

You may contact Credit Stoppers to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate record-retention requirements.

To submit a privacy request, email [email protected] with the subject line Privacy Request.

We may need to verify your identity before processing certain requests.

11. State Privacy Rights

Depending on where you live, applicable state law may provide additional rights regarding your personal information. These rights may include, subject to applicable exceptions, the right to request access, correction, deletion, or information about certain disclosures or uses of personal information.

Credit Stoppers will respond to qualifying requests as required by applicable law.

12. Children's Privacy

Credit Stoppers services are intended for adults. We do not knowingly seek to collect personal information from children under 13 through this website. If we become aware that information from a child under 13 was submitted without appropriate authorization, we may take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices. The updated policy will be posted on this page with a revised effective date.

14. Contact Credit Stoppers

Questions or requests regarding this Privacy Policy may be sent to:

Credit Stoppers
Email: [email protected]
Website: https://creditstoppers.com

This Privacy Policy should be read together with the Terms & Conditions, SMS Terms & Conditions, and any service-specific agreements or disclosures that apply to your use of Credit Stoppers services.